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Custom business software
Line-of-business systems tailored to how a company actually operates — not forced into a generic SaaS mould.
Sixteen years of custom systems for payroll, energy trading and education — delivered, maintained, and still running. Now we run the IT around them too.
A small team that takes software seriously: discovery through delivery, then kept running. We only commit to what we can finish well.
Line-of-business systems tailored to how a company actually operates — not forced into a generic SaaS mould.
Dashboards, portals and public sites — responsive, measured, and reasonable to maintain three years from now.
Connecting the software that is already running — ERP, billing, trading platforms, lab equipment — so it stops being an island.
Someone accountable for shipping — scope, risk, specification and acceptance, written down and agreed.
The part most firms skip. A named engineer, a response window, and an actual plan for the next five years.
Short engagements — architecture review, vendor assessment, due diligence — when a second opinion is cheaper than a wrong decision.
We now look after the infrastructure our software runs on, and the desks, devices and accounts around it. One monthly agreement, one named contact, no ticket queue in another country.
A named engineer who picks up the phone, by remote session or on site in Tirana.
Laptops, desktops and phones set up, encrypted, patched and tracked from day one.
Accounts, mail, licences, shared drives and sign-in security, administered properly.
Backups of servers, mailboxes and files, with restores we have actually rehearsed.
Firewalls, Wi-Fi, VPN and access policies, documented and kept current.
Servers and services watched continuously, with updates applied on a schedule.
A few systems we have built that are still in daily use. Names kept short — details on request.
Payroll built around Albanian employment law: employee records, monthly pay runs, income tax and social-insurance contributions, payslips and the declarations filed with the tax office.
A real-time trading and position-management system for a national energy supplier — scheduling, nominations, exposure, settlement.
End-to-end management for a language institute: enrolment, scheduling, exam sessions, certificates and billing — a single source of truth.
BIT Services Lab is a small, independent consultancy based in Tirana. We take on a limited number of engagements each year, so the clients we have keep us close. We write our own code, own our own mistakes, and answer the phone ourselves.